For local customers picking up bikes at our Edmonton location:
Returns are accepted within 7 days of purchase if the bike has less than 10 kms on it and it is in excellent condition, minus a $300 restocking fee. For ebike returns outside of the 7 day window we do offer trade ins as an option.
For Online Purchases:
Of course we'd prefer you to purchase your bike locally here at our state of the art facility! But we know that sometimes this isn't possible. If that's the case we would be honoured to be your online ebike retailer and we take great pride in offering the best service you can get with an online purchase.
How is your bike shipped: Your bike will be shipped generally via Canada Post or Purolator and will come 90% assembled. Shipping is FREE across Canada! The electronics on your bike will be completely set up and generally only the front wheel, handlebars, pedals will need to be installed.
Upon receiving your bike: It is important that when you receive your bike you inspect the box and bike quickly before accepting it from Canada Post. If you notice obvious damage, please deny the shipment and fill out the required forms with the shipping provider. Please notify us if this is the case and once we receive and inspect the damaged bike, we will issue a replacement if available or a full refund if this product is no longer available.
Returns of online sales are accepted if the following conditions are met:
• Edmonton E-Bikes must be notified and returns must be shipped back within 7 days of receipt. Customer must pay return shipping, with insurance, and tracking info must be sent to firstname.lastname@example.org.
• Merchandise must be in the original packaging with all components and manuals included. Product that is returned incomplete or damaged, if accepted will require a deduction. This deduction is final.
• Credit will be issued after our warehouse receives, inspects, and processes the customer's return. You will be refunded the purchase price of the item, less a $300 restocking fee.